Absolutely not. We're well aware of the numerous oversees and nationwide call-center type operations currently in existence that charge a call-out fee, but that's not us, and it never will be.

We don't believe in charging a call-out fee. Our policy is simple: we only charge for qualiyy work any parts we use.

Yes. For your peace of mind, most of our workmanship comes with a 12-month guarantee, and we'll always let you know if this isn't the case, for example, drainage blockages.

We want our tradespeople to do great work that you'll love – that's our top priority. We aim for your 100% satisfaction every time, but we know there could be some rare instances where things don't go as planned. If that happens, we'll be there to fix it up at no extra cost to you.

Because of the unique nature of certain jobs or fixes, like dealing with drain blockages, we can't offer a 12-month labor guarantee for those. You'll see this noted on your invoice, so it's clear.

If you've got any questions or need more info, just reach out to us. Our friendly team is here to help, so don't hesitate to give us a ring.

When we get your materials and parts, they usually come with a warranty from the manufacturer. So, if anything goes wrong with these items, you're covered by the manufacturer's warranty, not by us.

These warranties usually mean you can get a replacement or repair if something's wrong with the product within a certain time, usually about 12 months, but it can vary.

These guarantees are legally binding, and the info on how to make a claim should be easy to find when you buy the product, like on the packaging, receipt, or wherever you got it. And just so you know, you still have your regular rights as a customer, and those should be explained in the warranty too.

Yes. We are fully insured, and all of our engineers are fully qualified and, for jobs involving gas, are Gas Safe registered.

Our rates for jobs differ from job to job, so it's difficult to give a price without knowing your specific needs. The best way to get a price is to give us a call on 029 2267 8504 and we'll be happy to help.

We accept both cash and card payments, and can also process bank transfers as long as the transfer is initiated before our engineer leaves your property.